FAQ

General Questions

What is a "Metal Print"?
A metal print is an image that is printed on a metal substrate, usually an aluminum panel.

What Process does Shiny Prints use for metal prints?
We use Dye Sublimation on high quality chromaluxe aluminum panels. The chromaluxe aluminum is the highest quality aluminum panel made specifically for dye sublimation. What makes a chromaluxe panel superior to everything else is its high quality coating that absorbs the ink and results in a HD print that can not be matches by any other printing medium.

What is Dye Sublimation?
Dye sublimation is when an image is first printed on a special transfer paper using specially made dye sub inks. The print transfer is then placed on top of the aluminum panel where it is pressed with a heat press at 400 degrees. This allows the inks to turn into a gas and become absorbed into the polyester coating surface of the aluminum panel. The end result is a vivid print that almost has a 3D feel to it.

Why does Shiny Prints use Dye Sublimation instead of printing directly on the aluminum?
We want to achieve the greatest results possible. We explored every kind of process for producing a high definition aluminum print, and the dye sublimation process using a specific type of aluminum gave us by far and away the highest quality print that we can be proud of to offer our customers.

Why should I choose a Metal Print over a standard canvas or paper print?
A metal print outshines any other printing medium in terms of quality and durability. Besides the clarity of an image on a Shiny Print, it is also waterproof, scratch resistent and will outlast any other type of print. Metal Prints also do not need to be put into a frame and can be hanged in places where other prints are not ideal such as a bathroom or other areas where moisture is a concern.

What makes Shiny Prints different than other metal printing labs?
We work with photographers and artists to make sure we are providing the best service possible. The quality of our prints are unmatched. We understand what professionals are looking for and we are willing to work with each individual to ensure complete satisfaction. Not all Metal Prints are created equally!

Pricing

Will you price match a competitor?
Yes we will BEAT any competitors advertised price including specials and coupons. Please give us a call at 866-638-3384 or email us at sales@shinyprints.com and we will be glad to take your order.

I am an artist or photographer and want to frequently order from your company, do you offer contracted rates?
We offer contract rates to industry professionals and we will be glad to give you the most competitive rates in the industry. Please contact us today so we can offer you a proposal. If you currently have contract rates with another lab, please include those prices so we can be sure to beat it!

Support

What kind of support do you offer?
We stand behind all of our prints. If anything were to happen over the life of your print, we will replace it at no cost to you so long as the damage was not due to user error. Our prints will not fade (so long as it is not placed in direct sunlight), wear or break down.

My print was damaged during shipment, how can I receive a replacement?
If your print arrived damaged, please take pictures of the actual damage to the print as well as a picture of the shipping box. Email these photos along with your order number to support@shinyprints.com and we will make sure to send out a replacement right away.