Replacement Request
Since every order is a custom masterpiece, we do not accept returns unless the error was on our end. It is important to prepare your print so that you get the results you expect. Our ordering wizard will guide you through the process of ordering your print but here are some things you should keep in mind:
- Make sure your image has the correct color profile attached to it. The 2 most common profiles are sRGB and adobe 1998. If you do not have a color profile attached to your image, your results might look a bit differently than they appear on your screen.
- Our ICC profiles are among the best in the industry. With that said, there are many factors that come into play when dealing with colors. Colors will always appear slightly different on your screen than they do in person, especially if your monitor is not calibrated.
- Make sure to inspect your Print as soon as you receive it. Check for any damage just in case we need to send a replacement, we will be able to have one out to you as soon as possible.
If your print arrived damaged upon delivery, please use the form below to provide photos of the damage on the print, including a close-up and a photo of the full print, along with photos of the packaging. These photos allow us to process the shipping claim. Please do not discard the damaged print or packaging until you receive your replacement.
You may also email your photos and request to info@shinyprints.com if you prefer to submit the claim by email.
